Business Insights
If you don’t know where you’re going - any bus will do. INSIGHTS can help focus your budgets on areas which will have the maximum impact.
Invest in the right places.
In-Sell INSIGHTS is an innovative suite of products designed to understand and isolate the specific roadblocks that are limiting your employees, customers, sales people and the business’s growth potential. Based on this business intelligence we can deliver a project which will generate better returns of investment, and more quickly.
LEARN ABOUT CUSTOMER INSIGHTS
LEARN ABOUT EMPLOYEE INSIGHTS
LEARN ABOUT SALES INSIGHTS
LEARN ABOUT LEADERSHIP INSIGHTS
Customer Experience Insights (CXI)
Want to know what your customers really think? Want to know what’s most important to them about your services and what you need to improve? Customer Experience Insights can tell you.
Yes, you could do a survey yourself, but will your customers tell you what they really think? Probably not. You’d also have to collect the feedback, ask the right questions, compile the analysis and have the experience to highlight the recommendations. Or you can let us do it.
A fully flexible solution - you can ask any questions you like - we use a unique method to highlight the factors of your service that are important to your customers as well as the areas they believe you need to improve on. Results can be segmented by team, region, contact point, size of customer, products purchased and just about anything else you can think of. Recommendations for change are presented in a simple plan of action based on these subgroups.
If you’re going to implement changes to your business, perhaps you should ask your customers about it first?
Employee Experience Insights (EXI)
Recruiting new staff is expensive and time consuming. Loyalty will increase only if staff are motivated, appropriately rewarded, well managed and inspired. Why don’t you find out if they feel that way?
Using exactly the same software and expertise as CXI, In-Sell can highlight how your employees feel about your business right now. The process is anonymous and only subgroups will be presented back in the recommendations. This makes EXI more honest and encourages a greater number of responders to speak their minds than an internal survey.
Again, what you ask them is up to you, but normally we focus on four key areas: Company, Team, Management and Role. We’ll highlight why they might leave your company and what will make them stay. At the end we’ll have an action plan of concrete measures you can take to keep staff longer and motivate them to follow you strategic plans.
Features of CXI and EXI
Importance vs Performance
Isolate priority areas
Multiple questions in each section. No limit and total flexibility
Make comparisons between subgroups. Key customers vs non key customers for example
In-Sell manage everything in-house but you keep your brand identity
Clear and actionable recommendations
Anonymous and honest feedback
Benefits of CXI or EXI
Improved customer and employee satisfaction.
Protect your investment. Check that any future budget spend won’t be wasted because customers/employees don’t value it.
Improved customer engagement. People are motivated when they feel involved.
Increased buy-in to future strategies.
Quick. Recommendations in 4-6 weeks.
Peace of mind. We’ve been doing these for twenty years.
Cost effective. One single flat fee. Only additional fees for more than two subgroup.
Sales Performance Insights (SPI)
Salespeople are notoriously poor at admin. This is usually either because they don’t want anyone to see how they sell, or they aren’t entirely sure about it themselves! The key to unlocking best practise and boosting sales results is to pop open the bonnet and take a look at the sales engine. Results emanate from your salespeople’s’ activities with customers which is governed by what they can and can’t do. Our SPI product reviews all the sales KPIs to identify who’s doing it the best, what’s not being done at all, and where the quick wins will be found.
Sales Leadership Insights (SLI)
How much time do your sales leaders spend with their people to help them improve and sell more? Often not as much as they should. Are your sales leaders actually just super salesmen? There’s so much that goes in to effective sales leadership but a vast number of people rely on their own experience as salespeople to guide them. Mastering a wide variety of sales leadership competencies; coaching, running development meetings, performance management, goal setting - to name just a few - is no easy job. SLI can assess all of these areas to identify what’s missing, what’s can be improved and how to support managers to help them get more from their teams.
Features of SPI and SLI
These tailored products run using a combination of online data collection and one to one discussions. It’s critical to review both quantitive and qualitative data. The content can be adapted based on the client and their business objectives. Typically we’ll address and report back on:
Sales results by product and customer area. Comparison by individuals.
A review of sales activities, conversion rates, average order values and sales process:
The volume of customer activities
Their direction - who are they seeing, when and about what?
Review of sales capabilities - knowledge, skills, attitudes and aptitudes where applicable.
Sales leadership support - incentive schemes, management impact and motivation levels.
Recommendations can be identified in less than a month.
Benefits of SPI and SLI
Identify best practices, boosts productivity and performance
Focus your budgets with confidence on the right areas
Isolate facts to act as a powerful narrative to change
Reduce resistance during training projects
Introduce InSell early and improve delegate entry behaviour
Identify best route to ‘Return on Investment’ and how it can be measured